Refund policy

Last updated: September 25, 2026

14-day return requests

Contact Quiet Landing within 14 days after delivery to request a return of an unused item in its original condition and packaging. Include your order number and the item you wish to return. We do not charge a restocking fee for eligible returns.

Contact us before sending anything back. For our current desk-accessory collection, we may approve a refund without requiring the item to be mailed back. We will confirm the instructions for your request. If we require a physical return, we will provide a prepaid return label. Do not ship to a supplier address or any other address without our instructions.

What is refunded

For an approved change-of-mind return, we refund the item price, applicable item tax, and any standard outbound shipping charge attributable to the returned item. Optional expedited-shipping upgrades are not refundable for a change of mind. If an item is damaged, defective, incorrect or not delivered, we will arrange an appropriate replacement or refund, including applicable tax and original shipping charges for the affected item. Necessary return shipping for these problems is covered by us.

Problems with your order

Please contact us promptly with a description of the problem and, where helpful, photos. Our 14-day change-of-mind window does not limit rights or remedies that apply by law. Quiet Landing is your point of contact and does not make your refund dependent on supplier reimbursement.

Refund timing

We aim to respond to requests within two business days, Monday–Friday excluding US federal holidays. Once a refund is approved and any required return has been received, we will issue it to your original payment method within two business days. If we waive the physical return, that period starts when we approve the refund. Your bank or payment provider may take up to 10 business days to post the credit. Contact us if it has not appeared after that time.

Cancellations

Contact us promptly if you need to cancel. We will try to stop the order before dispatch. If it has already shipped, the return process may apply. If we cannot fulfill an order, we will refund it; delay options are explained in our shipping policy.

Start a request through our Contact page. Please do not send payment card details or sensitive identity documents.